At Hostgenix, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you access our website, purchase hosting services, or interact with our support team.
Effective Date: 18 September 2025
At Hostgenix Pvt. Ltd., your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you interact with our website Hostgenix.in or subscribe to our hosting and domain services. By using our Services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please discontinue use of our website or services.
The goal of this Policy is to ensure transparency and build trust with our clients. We understand that when you provide us with your personal details, you are placing your confidence in us. Therefore, we clearly describe what data we gather, why we collect it, how long we retain it, and under what circumstances we may share it. This Policy applies equally to all clients, including individuals, businesses, resellers, and visitors browsing our site.
In addition, this Privacy Policy is compliant with applicable data protection laws in India and global best practices, ensuring we follow responsible data handling. Hostgenix does not sell or misuse your data for purposes beyond what is described in this document. This is part of our core commitment to integrity, transparency, and customer-centric service.
To provide you with hosting, domain, and support services, Hostgenix collects both personally identifiable information (PII) and non-personal data. The personal data you provide may include your name, billing address, contact number, email address, payment details, and government-issued identification where required for verification. This information is essential for account creation, billing, and compliance.
Additionally, we collect technical information automatically when you interact with our website. This includes your IP address, browser type, device information, operating system, and browsing behavior. Such data helps us improve website performance, detect fraudulent activities, and enhance user experience.
In some cases, we may also collect information from third-party providers, such as domain registrars or payment processors, to complete transactions or provide requested services. Any data shared with us by partners will be handled with the same care and protection as information collected directly.
The personal data collected by Hostgenix is primarily used to deliver, maintain, and improve our Services. This includes setting up your hosting account, registering domains, processing payments, troubleshooting technical issues, and providing timely support. Without this information, it would not be possible for us to fulfill our contractual obligations.
We may also use your data for communication purposes, such as sending service updates, billing reminders, renewal notices, and important policy announcements. Occasionally, we may share information about new features, promotions, or third-party offers relevant to your hosting needs; however, you have the right to opt out of such marketing communications.
Furthermore, Hostgenix may analyze aggregated, non-identifiable data for internal research, statistical analysis, and product development. Such insights enable us to optimize server performance, enhance security protocols, and roll out innovative features for our clients.
Protecting your personal and business data is a top priority for Hostgenix. All data provided by you is stored on secure servers with advanced firewalls, encryption technologies, and intrusion detection systems. We employ strict access controls, allowing only authorized personnel to handle sensitive information.
Despite our best efforts, no system can guarantee absolute security. Clients are strongly advised to maintain strong passwords, enable two-factor authentication where possible, and take regular backups of their websites and databases. Hostgenix is not responsible for security breaches caused by weak credentials or negligence on the part of clients.
We also perform regular security audits, patching, and server updates to prevent vulnerabilities. In the event of a data breach, we will notify affected clients in accordance with applicable laws and take immediate steps to minimize risks.
Hostgenix does not sell, trade, or rent personal information to third parties. We may only share data in specific situations such as: (a) with trusted partners and vendors necessary for delivering hosting, domain, or payment services; (b) when required by law, regulation, or court order; or (c) to protect the rights, property, and safety of Hostgenix, its clients, or the public.
Our partners, including domain registrars and payment gateways, are bound by confidentiality and are required to use client data solely for service delivery. Hostgenix ensures all third-party providers meet data protection and compliance standards before entering into partnerships.
In case of business restructuring, merger, or acquisition, client data may be transferred as part of the transaction, but always under strict confidentiality agreements.
Like most websites, Hostgenix uses cookies and tracking tools to improve functionality and user experience. Cookies help remember user preferences, enable login sessions, and gather analytics on site usage. We also use third-party analytics services to understand traffic patterns and performance metrics.
Clients may disable cookies via their browser settings; however, certain features such as client area login, payment processing, or support ticket systems may not function properly without cookies enabled.
By continuing to use Hostgenix.in, you consent to the use of cookies and similar technologies in accordance with this Privacy Policy.
Hostgenix respects your rights regarding your personal data. You have the right to access, review, and update the personal information stored with us at any time. You may also request deletion of your data, subject to legal or contractual obligations requiring its retention.
Clients may opt out of marketing communications, request corrections to inaccurate data, or raise concerns about how their information is being used. All such requests can be submitted to our Data Protection Officer at privacy@hostgenix.in.
We aim to respond to all valid requests within a reasonable timeframe, generally 30 days, as per applicable data protection regulations.
Hostgenix retains client information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Billing records, transaction logs, and contractual agreements may be stored for up to 7 years to comply with tax and regulatory obligations.
Once data is no longer required, it will be securely deleted or anonymized. Clients who terminate their accounts may request complete deletion of their personal data, except where retention is legally mandated.
Hostgenix may update this Privacy Policy from time to time to reflect changes in technology, law, or business practices. Updated versions will always be posted on our website, and clients will be notified of material changes via email or client dashboard alerts.
Continued use of our Services after such updates indicates acceptance of the revised Policy. We encourage clients to review this page regularly to stay informed about how we handle personal data.
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