These terms and conditions outline the rules and regulations for the use of Hostgenix Pvt Ltd. Ltd's Website, located at HostGenix.in By accessing this website we assume you accept these terms and conditions. Do not continue to use Hostgenix if you do not agree to take all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Acceptance of Contractual Agreement

1. Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by HostGenix, that you are agreeing to our TOS, AUP, and SLA. No Modifications of said contract by customer is allowed.

2. HostGenix will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, SLA, and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.

What may NOT be hosted on our network:

Per our policies, we do not allow these things in our hosting : IRS, Proxy Scripts , Downloading websites like music/media/mp4/movies/softwares etc is prohibited in Linux shared hosting and Linux Reseller hosting plans , torrents contents , Starting background processes on shared servers , Warez, hacking tools, exploits , Sites promoting illegal activities , Hacker focused sites , Mass Mailing , Bulk Mailing , Email spamming , email abuse, Domain extension .tk, .ml, .ga, .cf, .gq..

Anything that may harm us, the server, or anyone else (mentally, physically). Network Uptime is the total time in a calendar month that HostGenix network is available through the Internet, provided that Client has established connectivity. HostGenix takes responsibility for Network availability within their network, however, we cannot be held liable for upstream problems, outside of our network. Our guarantee is that our Network will be available to clients free of Network Outages, that render 100% packet loss, 99% of each calendar month.

Network Outages or Unscheduled Downtime is any unplanned or unscheduled interruption in Service availability during which Client is unable to access the services as described in the section titled "Network Uptime" above. A Network Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in HostGenix's Network as confirmed by HostGenix. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month. Scheduled Downtime is any HostGenix scheduled interruption of Services, for the purpose of network upgrades, or replacement of any equipment in order to provide for you better service. Scheduled downtime occurs during notified downtime periods, with as much advance warning as possible via e-mail with a minimum of 12- 24 hours notice.

Payments and Fees

Payment is due every 6 or 12 months by credit card or PayPal, an invoice will be raised and can be paid from the Client Area, please note that service may be suspended on accounts that reach 10 days past due, We do not charge late or re-connection fees.

Account Cancellation

All requests for canceling any service / services must be made in writing with at least 15 days notice but not more than 30 days prior written via email to billing@HostGenix.in include your domain name, last name on credit card in your email.

Refunds and Disputes

All payments to HostGenix are non refundable (unless covered by 7-day Money Back Guarantee). This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as charge backs, in HostGenix's discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.

7 Day Money Back Guarantee

All mentioned hosting plans on respected pages come with a 7 day money guarantee. If for whatever reason we fail to satisfy your needs (excluding https://HostGenix.in/privacy-policy.php) and are within 7 days we will fully refund your money all we ask is you give us a reason so this will help us improve as a company, we will not deduct ANY fee.